Privacy Policy

Who we are

Tilva Capital (“we”, “us”) is a UK business finance brokerage and funding introducer. We are the controller of the personal information described in this policy. You can contact us about privacy at contact@tilvacapital.com.

Information we collect

When you make an enquiry or contact us, we may collect:

• your name, position in the business, email address and phone number;
• business details such as business name, company number, business type, industry and website;
• information about your funding requirement, trading and turnover, card sales and existing borrowing;
• anything else you choose to tell us in a message or conversation.

We also collect limited technical information when you use this website, such as device and browser information, and, where you consent, information from optional cookies. See our Cookie Policy.

We do not ask for highly sensitive personal information at the enquiry stage. Please do not include it in free text fields.

How we use your information

• to respond to your enquiry and communicate with you;
• to understand your business’s funding requirement and identify finance options that may be suitable;
• to introduce you to selected funding partners, where you have asked us to explore options;
• to keep records of our dealings with you and meet legal and regulatory obligations;
• to operate, secure and improve our website.

Our lawful bases

We rely on taking steps at your request before entering into a contract, our legitimate interests in operating a business finance brokerage and responding to enquiries, compliance with legal obligations, and your consent where required (for example, for optional cookies).

Sharing your information

Tilva Capital may share relevant information with selected funding partners for the purpose of assessing suitable business finance options, subject to applicable privacy and data protection requirements. Funding partners will use your information in line with their own privacy notices, which may include carrying out identity, fraud prevention and credit checks. Where relevant, we will explain what checks may be carried out.

We also use trusted service providers, such as hosting, email and customer relationship management providers, who process information on our behalf under appropriate contractual terms. We may share information where required by law.

International transfers

Where information is transferred outside the UK, we take steps to ensure appropriate safeguards are in place, as required by UK data protection law.

How long we keep information

We keep personal information only for as long as needed for the purposes above, including to meet legal, accounting and regulatory requirements, after which it is securely deleted or anonymised.

Your rights

Under UK data protection law you have rights including access to your information, correction, erasure, restriction, objection and data portability, and the right to withdraw consent at any time. To exercise these rights, email contact@tilvacapital.com.

You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk. We would appreciate the chance to address your concerns first.

Security

We use appropriate technical and organisational measures to protect your information, including encrypted connections on this website.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.