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Tilva Capital

Complaints

If something hasn’t gone the way it should, we want to know so we can put it right.

Last updated: October 2026

How to complain

Email contact@tilvacapital.com with the subject line “Complaint”. Please include:

  • your name, business name and contact details;
  • a description of your complaint and when it happened;
  • what you would like us to do to put things right.

What happens next

We will acknowledge your complaint promptly, investigate it fairly and keep you updated. When our investigation is complete, we will write to you with our response and explain the reasons for it.

Complaints about a funding provider

If your complaint relates to a funding provider’s decision, product or terms, that provider is responsible for handling it under its own complaints procedure. We will help you identify how to contact them.

If you are not satisfied

Our final response will explain any further options available to you, including whether you may be able to refer your complaint to an independent body.